Privacy Policy

Privacy policy 

last update: 01/01/2021

introduction

Thanks for choosing Souqdiamond.

Selling our online products through the site requires collecting and processing some data about Souqdiamond users and customers, and the site provides a privacy policy to clarify the data we collect through the site, how to deal with it, and the limits of its use and disclosure.

Souqdiamond always seeks to enhance confidence between it and users and customers, so the site deals with data in complete transparency, so the site adopts clear practices according to clear legal paths and mechanisms.

 

We hope that you will see all the items listed below, and read this policy with due care.

First: definitions

Second: Collect membership registration data

Third: Collection and processing of purchase data

Fourth: Payment data processing

Fifth: Collection and processing of replacement / recovery request data

Sixth: Collection and processing of contact information

Seventh: Collection and processing of evaluation data

Eighth: Authorization to process personal data

Ninth: Link Definition Files (Cookie Policy)

Tenth: external links

Eleventh: data storage

Twelfth: Data integrity

Thirteenth: general purposes for using data

Fourteenth: Share or disclose your data

Fifteenth: updates

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First: definitions

In this policy, and unless the context requires otherwise, the following terms have the meanings indicated.

"Souqdiamond", "Store", "Site", "We", "Speaker's Conscience" or "The Conscience of Ownership": Refers to Souqdiamond website in the United Arab Emirates.

"User", "You"or"The Conscience of Ownership for Speech": It refers to every person or entity that visits Souqdiamond or shop through the site.

"Client" refers to every person who submits an online product purchase order after agreeing to the terms and conditions.

"Products" refer to Souqdiamond products that are offered for sale through the website pages.

"Policy"or"Privacy Policy" refers to this document and the conditions, practices, methods and methods used by Souqdiamond.

"Data" refers to all data that directly or indirectly identifies the user’s identity, which is collected from the user during registration in Souqdiamond or during its use of it, or during a request to pay for the products or during the request to ship them, or that the user provides us with in Any time, or that is collected in relation to the device the user uses while entering the site or those related to user activities on the site.

Second: Collect membership registration data

  1. Souqdiamond may collect and process some data on site users, which may include but are not limited to data recording an account with Souqdiamond (first name, last name, email, mobile number, address) and any other data necessary to activate user membership.
  2. Membership registration data is used for the purposes of creating the user’s account, enabling the user to communicate with us through his on-site account and enjoying all other features provided by membership.
  3. The user provides data via the site at his personal responsibility, and therefore the data must be his own, and if the data is for other people and they inform us or if we discover it on our own we will inform the competent authorities as we may then delete the unauthorized data recorded with us.

Third: Collection and processing of purchase data

  1. The site may request some data in the purchase order submitted by the customer via Souqdiamond and this data may include (full name, place of residence, place of shipment, e-mail, mobile number, used payment method) and other data.
  2. The purchase process data is used to process the purchase request submitted by the customer and to ensure the extent of the customer's seriousness and place of residence to record the shipping request, and to communicate with the customer to deliver the products through our employees or our representatives who are authorized to carry out the shipment to the customer.
  3. Souqdiamond may create a procurement record that includes all transactions required by customers through the site, and the procurement record may be used for multiple purposes. For example, it is used to make statistics on customer purchasing behavior and on the products that we sell to determine the stock status at all times, and to know the products with The most demand for quantities Large ones, as well as the procurement record data may be used for tax purposes. If tax agencies request access to our sales records, Souqdiamond will make this available to them4. The user knows and agrees that the user account will be visible to all users and non-users of Souqdiamond and that they have access to the name, image and any data that the user has added to appear in his account via the site.

Fourth: Payment data processing

  1. Souqdiamond adopts specific payment methods (payment upon receipt, or payment through credit cards) and payment is made upon receipt from the customer to our shipping representative directly, and this may not require the provision of personal data about the customer, but payment through cards Credit is done electronically via the site, and this requires entering card data for payment in the places designated for that.
  2. Souqdiamond does not keep the customer's electronic payment data, and the customer must every time he buys through us enter his payment data, and therefore the customer may each time use payment data that differs from the payment data he used in previous times.
  3. Souqdiamond may use an electronic payment service provider, for the purposes of securing the payment process, preventing piracy and defrauding credit cards, and the customer knows and agrees that each electronic payment service provider follows specific policies and therefore the customer must view and approve those policies before making the payment.
  4. The customer's electronic payment data is used for the purpose of paying for the products and for shipping if the customer chooses to do so

Fifth: Collection and processing of replacement / recovery request data

  1. Souqdiamond allows customers to submit replacement and retrieval requests for products purchased through us, and the request may include many data that the customer must provide us with (full name, email, mobile number, used payment method, amount paid, shipping cost, Date of purchase, product type, serial number, reasons for retrieval or replacement, purchase invoice).
  2. Souqdiamond uses the replacement and retrieval request data for the purposes of processing the request and making sure of the fact that the product is purchased through the site, the availability of conditions for replacement and retrieval, and communicating with the customer in order to verify the data submitted by him in the return request, and inform him of the final decision whether to accept the return request or Replacement or rejection.
  3. In the event that requests for replacement or return are accepted, the customer will have to provide us with valid payment data, which may include the same payment data used in the process of paying for the products and the cost of shipping or any other payment data that the customer provides to us after agreeing with the site on its payment method.

Sixth: Collection and processing of contact information

  1. We may communicate with users at any time through the contact information provided by them via the site, for the purposes of providing or documenting our services or to provide the user with more offers that we provide or provide him with information about the products we provide or any other legal purpose.
  2. The user may communicate with Souqdiamond at any time for the purposes of solving problems facing the user, whether related to the use of the site, related to products, receipt or delivery, or for the purposes of processing requests submitted by him through the site, and the user may, during communication with us, provide us with some data related to inquiries that are requested Answer it or the problems you face.
  3. All user contact information is used for the purposes of providing services, solving problems, delivering products, and communicating with the user about any new features provided by Souqdiamond and for the purposes of providing various notices via the site, via e-mail, or via mobile number.

Seventh: Collection and processing of evaluation data

During the evaluation process, the user may provide us with additional data, and this data is provided by the user at his personal responsibility, and the user knows and agrees that the evaluation data is permanently available through the site and is permanently informed by users and customers who wish to serve as it may appear through the search results In search engines, so the user should not publish any personal data through the evaluation service.

Eighth: Authorization to process personal data

  1. The user authorizes us to deal with the personal data that he provides us at any time for the purposes of providing our services to the user, and this authorization includes authorizing all our employees and followers to carry out the treatment process on our behalf, and to use the data for all the stated purposes of this policy or for any purposes we provide the user with in any time.
  2. The user has the right at any time to cancel the authorization issued by him to Souqdiamond to deal with his personal data, but this means that all or some of our services are stopped or the user is unable to use the site optimally or our inability to process purchase orders, replacement / return, payment or shipping Or cancel the membership in a way Public.

Ninth: Link Definition Files (Cookie Policy)

The cookies are small text files that are stored on your computer once you visit Souqdiamond store, which does not appear as a program and does not carry viruses or spy technologies at all, and these files are used for the following purposes:

  1. Link identification files are used for the purpose of providing information. For example in the store, some of the cookies we use help us identify and fix errors, and cookies help you find the information you need while using Souqdiamond.
  2. Some link identification files help to remember the pages and forms you see when you visit the "Souqdiamond" store, and the link identification files aim to improve the experience of the store every time you visit or order products through it.
  3. There are link identification files for pages posted on our non-affiliated store, such as YouTube YouTube video content, and you know and agree that we do not control the link files for such sites and you have to access these sites and view their policies.
  4. You can change the preferences of the cookies by entering you on your device settings and choosing the one for you

Tenth: external links

Souqdiamond may provide external links to other sites through the site, and in the event that the user clicks on those links, it will be referred to the sites that established those links, in which case another privacy policy will be applied to the user adopted by these sites, and Souqdiamond does not interfere in preparing these policies And accreditation is not provided for, so the user must view the privacy policy adopted by the external link sites before using that site.

Eleventh: data storage

The data is stored in protected databases on our part, and that data is stored on our servers, which means that these servers may be available in a country other than the one to which they belong, and therefore you authorize us to store your data outside the country to which it belongs and deal with service providers Hosting on your behalf, but this does not mean informing hosting service providers of your data, we are dealing with service providers with a high degree of professionalism and our databases are protected.

Twelfth: Data integrity

Although we have taken the criteria for securing your data, the Internet is not a fully secure means, and therefore penetration or piracy may occur outside our control, and we will deal with it immediately, yet you are exempt from any legal responsibility that may arise from the penetration of databases by Pirates and hackers.

Thirteenth: general purposes for using data

We always strive to protect your privacy, so we have defined the purposes for using your data. Besides the purposes stated through this policy, we may use your data to:

  1. Processing the data you provide through our services, such as making sure that your email or phone number is active, usable and owned by you.
  2. Processing your answers to the questionnaires presented through the store that you participated in answering.
  3. Internal business purposes such as improving and developing our services and always providing the best.
  4. Allocate the content, recommendations and announcements that we and third parties offer you, and to manage and process the promotional offers that we offer through Souqdiamond.
  5. Contact you about government communications, at our own discretion, regarding changes to privacy policy, conditions of use, or any of our other policy, and to comply with regulatory and legal obligations.

Fourteenth: Share or disclose your data

  1. For our part, we pledge, within the limits permitted by law, not to disclose or use your confidential data in contravention of your right to privacy.
  2. It gives us the right to allow our employees and designers to deal with your personal data within the limits of service provision, and we may disclose your personal data to any member of our group; This means our branches, companies and employees
  3. We may disclose your personal data or share it with third parties in the event that we sell our subsidiary, or enter partners with us, here we disclose your data to the buyer or new partner, as well as with the entities that share our provision of services to protect against credit risks, fraud and electronic piracy, Or if we are required to disclose or share your personal data in order to protect rights and property, the integrity of Souqdiamond, our employees, or others.
  4. We may disclose or share your personal data to comply with legal or contractual obligations if we are required to disclose or share your personal data in order to comply with any legal obligation or to impose or apply our terms and provisions or any other agreement, or in the event of a court ruling or decision from The competent judicial authorities obligate us to do so, or in the event of a decision issued by the public authorities, we are obligated to do so.

Fifteenth: updates

We have the right at any time to amend and update this policy, and in the event that we do so we will update the "last update date" at the top of this document, so it is necessary to review it from time to time, and your continued use of Souqdiamond after the amendments and updates is your express approval.