Terms of Sale

Seller terms and conditions

  1. Introduction
    • Hi, welcome to Souqdiamond E-commerce, we are the first national Emirati E-commerce Company, From Abu Dhabi, it headquarters at Al Ain city, United Arab Emirates.
    • Souqdiamond offers for the vendors and E-Commerce Website, and application on “Google Play” and “Apple Store” and we call it both in this policy later “services”, Its purpose for selling retail to the service users.
  2. Services
    • We provide you as a vendor, our services to show your products to consumers, that they are already signed up to our services, according to our business model, which contain:
      • Organize the order and deliver it
      • Ship the product from vendor warehouse to customer
      • Collecting cash and processing payments
    • We have the right to determine the content, appearance, design and all other aspects of the services, and to delay, suspend, insert, or refuse to include, or cancel the inclusion a product, as we see fit to provide the best experience for our customers.
  3. Business Model
    • The classification of each type of product must be precisely detailed according to the Business model. And the delivery of the product according to the conditions of packaging and that the product is completely safe with the availability of all its attachments. Safely packaging and transporting products in a way that reduces the risk of product damage. Provide a guarantee for the products mentioned that they have a guarantee and apply them. The warranty includes: defects in materials and / or design defect and / or manufacturing defect, and the merchant must repair the product, replace the defective part, replace completely, or refund money.
    • Vendor must provide all necessary information required in sign up process and should be correct and accurate
    • Determine the product price considering the VAT.
    • you shall be liable to pay all related taxes to the Federal Tax Authority
    • 5. Provide the necessary assistance to enable us to provide the best experience for our customers and to fulfil our obligations to them.
    • You agree to receive the returned products due to the customer's cancellation of the order, or the product’s failure in the quality inspection process.
    • Constant checking of stock, and it is not permissible to reject the order from the seller in any way, and in case of cancelling the order from the seller, a fine will be imposed that may reach 100% of the product price.
    • The invoice will be issued by us and sent to the customer.
    • The seller shall bear all responsibility in case he makes a mistake in pricing.
  4. Fees and Payments
    • commission will be imposed from the sale deal with the customer, according to the categories, as in the table below:

Commission

Commission

Category

5%

Phones and computers

5%

Audio and video

25%

Clothes and shoes

15%

Accessories and speakers and glasses

8%

Electronic accessories

10%

Home and kitchen

5%

Home tools

10%

Health and beauty

8%

Automotive

10%

Toys, kids and baby

10%

Books and media

10%

Sports and outdoor

15%

Fragrances

9%

Pets supplies

  • Payment processors will be charged "if any"
  • Proceeds from the sales within 7 working days will be deposited into your bank account, in bank accounts within the UAE, and we will not be responsible for any incorrect bank account statements provided by you and the implications of it
  • If there is tax registration number, we will issue the invoice to the buyer on your behalf and send you the full amount after deducting our commission, and an additional 5% will be deducted on the commission if tax number is not available.
  • We can hold money to compensate for losses and damages that we may incur in the event of: but not limited to "products that violate the rights of Intellectual property of others, or fraudulent behaviour on your part.
  1. Intellectual property
    • You Granted to souqdiamond comprehensive non-exclusive, fee-free, transferable, referral and other rights Intellectual property that you may provide us with so that we can provide services to our customers, and you agree for this as soon as you register for our services.
  2. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS
    • You warrant, represent and undertake that:
      • You have full authority to agree to and abide by these seller conditions.
      • Consumer protection laws
      • You have all the necessary permits, property rights, and licenses to register with us and add your products.
      • All products are new, not used or refurbished, and are free from any defects.
      • That you bear full responsibility for any legal obligations arising from the purchase and use of your goods listed on the services by their users or any other third party.
      • That all the content you display does not violate the rights of others anywhere in the world, for example, but not limited to property rights
      • List the product in its correct and accurate form and include its dimensions, so that you do not incur additional charges.
      • The services will be provided as they are currently without providing any representations, guarantees or conditions of any kind and we disclaim our responsibility that the services are safe or error-free, or that they operate without interruption.
  1. Combating counterfeiting
    • It is forbidden to list or sell forged or counterfeit products on the services. Each product on the services must be original and reliable, and the prohibited products include: counterfeit, adulterated products, pirated copies of products, content, or counterfeit products that have been copied, reproduced or manufactured in illegal way.
    • You assume full responsibility to ensure that all products listed on services for sale by you are original and non-counterfeit products and do not violate the property rights of any other third party.
  2. LIABILITY
    • The seller is responsible for:
      • Fraud Committed by this part.
      • Any other liability that may not be limited or exempted under the applicable law.
    • We are not responsible for:
      • Loss of profits
      • Loss of data or information
      • Business interruption
      • Or other financial losses or any special, indirect or consequential damages.
    • We are not responsible for any damages or losses arising directly or indirectly from:
      • Content or other information that you provide when you use the services
      • Your use of our service, your inability to use it, or interruption of our service.
      • Any defects or damages occur in the product before we confirming the receipt of it.
      • Malfunctions, errors, or any inaccuracies in any type of our services, viruses or other malicious programs that are obtained by accessing or contacting our services.
      • Any damage to your computer as a result of using our services.
      • How long or how your listings appear in search results.
  1. Confidentiality
    • The seller must maintain the confidentiality of the information he accesses while using our services as they are and not disclose, circulate or share it with anyone except the employees who work with you, if necessary.
  2. Delivery and return
    • Souqdiamond allows its customers to return the order within 15 days of the customer's receipt of the product, and in the event of return, the products that he retrieved are examined, and verification that it is subject to the terms of return. This operation will be done as soon as possible.
    • When the product is delivered, the products will be confirmed and quality checked according to the table below.
    • The table includes quality checks when picking up and returning the product

Category

Inbound /Shipping quality check

Additional check in return quality check

Fashion

Size, colour, brand name, packaging image & outer packing

Inside content (if opened by customer (condition of product (used /unused), tags

Health, Beauty, Sports & Outdoor

Colour, brand name, model number, packaging image & outer packing

Inside content (if opened by customer (condition of product (used /unused), tags

Home, Kitchen, Toys, Kids, Baby, Automobiles, Books, Media & Other Categories

Seal (if applicable), colour, brand name, model number,
packaging image & outer
packing

Inside content if opened by customer, working conditions (if complain about defective)

Electronics, Furniture & Home Appliances

Seal (if applicable), colour, brand name, model number, image, box content details (against web description) & outer packing

Inside content if opened by customer, working conditions (if complain about defective)

Grocery

Expiry (if applicable), packing details (against web description & packaging image

Expiry, condition of product
(unused/used)

 

  1. General
    • This policy and the commission fees are subject to change at any time, and an email will be sent to the seller who uses our services and notified of the date of changing the policy, and therefore the seller must always monitor his e-mail with the messages we send, and we disclaim our full responsibility for not following up on updates to this policy from the seller.